Scandinavian Designs wins a cookie. I couldn’t find the receipt from the bed we purchased more than two years ago, but I called them up and, after providing my phone number, was told that the item is still under warranty, and they will have a replacement piece (the wood of one of the side boards has split) sent to us within 7-10 business days. The entire conversation took about a minute flat.
Edited to add: and then one minute later, an e-mail asking if I could send a photo, just to speed things up.
Now let’s see if Sprint can do equally well with my malfunctioning phone. Somehow I suspect not . . . .