tales of good customer service

Scandinavian Designs wins a cookie. I couldn’t find the receipt from the bed we purchased more than two years ago, but I called them up and, after providing my phone number, was told that the item is still under warranty, and they will have a replacement piece (the wood of one of the side boards has split) sent to us within 7-10 business days. The entire conversation took about a minute flat.

Edited to add: and then one minute later, an e-mail asking if I could send a photo, just to speed things up.

Now let’s see if Sprint can do equally well with my malfunctioning phone. Somehow I suspect not . . . .

0 Responses to “tales of good customer service”

  1. Anonymous

    Good for them.

  2. edgyauthor

    Wow, it’s rare to find customer service that good! Usually it’s like talking to a brick wall. (I had to deal with Verizon’s recently, and ugh, what a headache.) Hopefully Sprint won’t give you too much trouble….

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